Privacy Policy
When you place an order for Prolumen through this site, we only collect what's needed to get your bottle to your door and to keep you posted if there's a question about your order — nothing more.
The Short Version
- We collect your name, shipping address, and a way to reach you (email, and phone if you provide it) when you order.
- We use that information to process, ship, and follow up on your order — not to sell it to anyone.
- We keep order records only as long as we reasonably need them for support and accounting purposes.
- You can ask us to tell you what we have on file, or to delete it, at any time by email.
What We Collect and Why
At checkout we ask for your name, delivery address, and contact details. A small set of technical information — like the type of browser you're using and which pages you viewed — is also recorded automatically so the site works correctly and loads quickly. None of this is used to build an advertising profile of you elsewhere.
Who Sees This Information
Your order details are shared only with the parties directly involved in fulfilling it — primarily the carrier that ships your package. We do not sell, rent, or trade customer information to outside marketers.
How Long We Keep It
We hold on to order records for as long as needed to resolve any questions about a purchase and to meet basic accounting obligations, then remove what's no longer necessary on a regular schedule.
Keeping Information Secure
We apply reasonable technical and organizational safeguards to protect the information you share with us. No online system is ever completely risk-free, but we work to keep access limited to what's needed to run the site and fulfill orders.
Your Choices
If you'd like a copy of what's on file, want something corrected, or would rather we erase it, just send a note to [email protected] — most requests like these are handled within a few business days, no forms to fill out.